Frequently Asked Questions
What is your typical slot machine setup?
Our slot machines come with bill acceptors that take currency $1-100 to put credits on the machine. To cash out, our standard setup is for the machines to have a ticket printer. The tickets will not be accepted by the machine with our normal setup. The tickets serve as a novelty item. If you wish to add Ticket In Ticket It, it is available on some machines for an additional charge. If you want, we can set the machine up to cash out with handpay which does not involve tickets.
What are the typical power requirements for a slot machine?
Most of our machines do not require any type of special power source; in fact, you can simply plug the machine into one of your standard household electrical outlets (110V-120VAC). However, we do recommend that you use a surge protector to protect the electronic components.
Can the machine do free play?
Not all slot models have a freeplay option. However, some models can do freeplay with no bill acceptor.
How can I change the payout percentage on my game?
Each of the machines we ship has the payout percentage set, normally 92%-95% payout for home entertainment. We can program the machine between 85% – 98% payout percentage. We recommend NOT changing the payout percentage after the machine is sent to you. To change this setting you must buy an eeprom to adjust it and reprogram the entire machine. Feel free to contact us with any questions on a particular machine.
If my slot machine requires service, do I need to ship it back?
Most likely no. Simply contact us and we can walk you through the servicing of your machine over the phone with calls, texts, or Facetime. You can also access our Videos section, for how-to videos which will help you with getting your machine back in action! In the event that you do need more serious service for your machine, we are able to offer repair services.
What does coinless mean? Why do you recommend keeping the machine coinless?
As the times change in the slot machine industry and in the casino business, you have probably noticed by now that almost every slot machine in the casino does not take coins. There is a reason for that. Coin machines typically will have more mechanical problems than a coinless machine. The machines play the exact same; however the only difference is instead of hundreds of coins dropping through the hopper, the machine will print out a ticket of your winnings. It is so much faster and easier and it helps keep the slot machine technicians off the floor. The reason that we charge to install coin gear now is that the machines come to us coinless meaning that they do not have the coin handling components inside of them, so we have to purchase coin gear.
I just received my machine and I’m having an issue!!!
Some companies won’t be as honest as we are. We have been in business for a long time and there is nothing worse than a customer receiving their slot machine that is not functioning properly. We test all of our machines before they leave here, though during their journey across the country as they make their way to their final destination they move around a lot and it is possible that a wire could come loose, a board comes loose, or another issue. Rest assured, we will take care of you. If you have any questions when you receive your machine and are unsure of what to do feel free to call us or to check out our videos section on what to do when you get your machine.
You can find a lot of the answers to your questions in our Videos section.
Also when we send the tracking information make sure to read the attachments. We include instructions for initial setup.
We try to answer the common slot machine questions. If you have any additional questions, please contact us at +1 (786) 510-4176.